Senior IT Support & Enterprise Systems Lead

Steele Solutions; Milwaukee (WI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Steele Solutions is seeking an IT Support Specialist II to lead advanced end-user technical support and manage complex IT projects. This role partners with Operations, Engineering and Maintenance to ensure service excellence and operational continuity across manufacturing facilities.

You will serve as SME for applications like ITSM, ERP, and Microsoft 365, provide training, and mentor junior staff while driving process improvements and efficiency gains in a fast-paced environment.

Formación

• Five (5) years of IT Support experience or similar role.
• Proven ability to deliver advanced IT support across hardware, software, networking, and enterprise applications.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, networking and VPN tech.
• Experience supporting ERP, ITSM, and multi-site infrastructures is a plus.
• RBAC familiarity and enterprise file structures.

Responsabilidades

• Lead IT initiatives including system rollouts, upgrades, and security enhancements with milestones and stakeholder communication.
• Provide advanced technical support for end users and serve as SME for key apps (ITSM, ERP, Microsoft 365).
• Create training materials and knowledge base resources for end-user adoption.
• Coach and guide junior IT staff and support onboarding of new hires.
• Monitor core systems and suggest technologies to enhance security and reliability.
• Collaborate with IT leadership and cross-functional teams to improve service delivery.

Educación

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field

Herramientas

Windows OS

Windows Server

Microsoft 365

Active Directory

Ticketing system

VOIP / MS Teams

Desktop/Laptop setup & migration

Descripción del empleo

Steele Solutions is seeking an IT Support Specialist II to lead advanced end-user technical support and manage complex IT projects. This role partners with Operations, Engineering and Maintenance to ensure service excellence and operational continuity across manufacturing facilities.

You will serve as SME for applications like ITSM, ERP, and Microsoft 365, provide training, and mentor junior staff while driving process improvements and efficiency gains in a fast-paced environment.