Senior IT Support Specialist & Systems Lead

Steele Solutions Inc.; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

E-Verify

Job summary

Steele Solutions Inc. is seeking an IT Support Specialist II to lead advanced technical support for end-users and manage complex IT projects.

You will oversee hardware/software configurations, Active Directory, and enterprise applications while partnering with cross‑functional teams to maintain operational continuity. The role requires strong problem solving, communication skills, and a track record of delivering IT improvements.

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field, preferred
• Five years of experience in IT Support or similar role
• Proven ability to deliver advanced IT support across hardware, software, networking, and enterprise applications

Responsibilities

• Lead complex IT initiatives including system rollouts, upgrades, and security enhancements
• Provide advanced technical support for end-users and resolve hardware/software/network issues
• Oversee hardware/software deployment and manage user accounts and access rights
• Act as SME for applications and enterprise platforms (e.g., ITSM, ERP, Microsoft 365)
• Create training materials and knowledge base documentation for end-users

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

VPN technologies

Endpoint security

ERP ITSM

SME knowledge

Training materials

Project leadership

Education

Bachelor’s degree in IT or related field

Five years IT experience

Tools

Ticketing system

Windows Server

VOIP systems

Desktop/Laptop setup

Job description

Steele Solutions Inc. is seeking an IT Support Specialist II to lead advanced technical support for end-users and manage complex IT projects.

You will oversee hardware/software configurations, Active Directory, and enterprise applications while partnering with cross‑functional teams to maintain operational continuity. The role requires strong problem solving, communication skills, and a track record of delivering IT improvements.