Senior IT Success Engineer | Customer Enablement

Defense Counterintelligence and Security Agency (DCSA); Fort Meade (MD); Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

DCSA's Office of Customer Success seeks a Success Engineer to serve as a technical advisor and strategic partner for high-visibility customer and mission-partner portfolios aligned to specific DCSA systems and services.

You will lead technical engagement, solution adoption, and cross-functional integration; assess customer needs; identify implementation gaps and adoption barriers; and recommend actions to improve system use, service delivery, customer readiness, and mission outcomes.

Qualifikationen

• Specialized experience with IT systems integration, APIs, and cybersecurity concepts.
• Ability to translate customer needs into technical requirements for stakeholders.
• Experience conducting technical discovery, demonstrations, and pilot activities.
• Ability to explain complex technical concepts to non-technical audiences.

Aufgaben

• Lead technical engagement and solution adoption for assigned portfolios.
• Translate customer needs into technical requirements and articulate constraints to stakeholders.
• Conduct PoC, pilot, and validation efforts to demonstrate value of DCSA solutions.
• Explain architectures, assess interoperability, and ensure deployment readiness.

Kenntnisse

Systems integration

APIs

Technical leadership

Customer success

Problem solving

Tools

Cloud environments

Test & validation

Jobbeschreibung

DCSA's Office of Customer Success seeks a Success Engineer to serve as a technical advisor and strategic partner for high-visibility customer and mission-partner portfolios aligned to specific DCSA systems and services.

You will lead technical engagement, solution adoption, and cross-functional integration; assess customer needs; identify implementation gaps and adoption barriers; and recommend actions to improve system use, service delivery, customer readiness, and mission outcomes.