Senior IT Services Technician - On-Site Las Vegas

DraftKings Inc.

Las Vegas (NV)

On-site

USD 41,000 - 52,000

Full time

12 days ago

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Job summary

DraftKings Inc. in Las Vegas is seeking a Senior IT Services Technician to keep enterprise IT systems running smoothly and users productive. You will deliver customer-first support across Windows, macOS, iOS, and Android, and contribute to IT operations.

You will work on-site 3x per week, apply ITIL/ITSM practices, and pursue certifications to stay ahead. This public tech company offers growth within the gaming industry and opportunities to impact IT projects.

Qualifications

At least 3 years of experience in enterprise IT support and operations.
Hands-on experience with device management tools (Intune, SCCM, JAMF) and familiarity with DNS, DHCP, AD and Azure.
Strong organizational skills and a technology-driven approach to problem-solving.
Ability to multitask, collaborate within a team, and communicate clearly.
Proficiency in English, with on-site work in Las Vegas 3x/week.
Solid understanding of scripting languages like PowerShell, with preferred certifications (Microsoft, CompTIA, ITIL/HDI or Customer Service).

Responsibilities

Provide exceptional IT support for devices and platforms (Windows, macOS, iOS, Android).
Manage and administer enterprise IT systems and foundational network support.
Collaborate with IT peers to troubleshoot and resolve issues.
Apply ITIL/ITSM principles to handle requests efficiently.
Pursue relevant certifications and stay current with tech trends.
Contribute to strategic IT projects that drive innovation and growth.