Field Services/Desktop Support Technician

Atrium Staffing

Las Vegas (NV)

On-site

USD 28,000 - 34,000

Full time

7 days ago

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Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing is seeking a hands-on Field Services/Desktop Support Technician to provide onsite IT support at a Las Vegas client site on a 7-month guaranteed contract. The role covers laptops, desktops, printers, networking gear, and A/V systems. This position requires on-site work five days a week.

The ideal candidate has 3–5+ years of desktop support experience, strong Windows 11 troubleshooting skills, and a solid comfort level with hardware deployment and end‑user support.

Qualifications

3–5+ years of desktop support or related IT experience.
Proficient in Windows 11 troubleshooting.
Experience troubleshooting hardware and deploying equipment.
Experience with printers and peripheral devices.
Familiarity with ITSM / ticketing systems.
Must be available to work 100% onsite in Las Vegas, NV.

Responsibilities

Provide hands‑on desktop and field services support for laptops, desktops, printers, and other IT equipment.
Troubleshoot Windows hardware, software, and connectivity issues.
Perform break/fix support, equipment deployments, installations, and replacements.
Configure and support laptops, desktops, printers, handheld devices, and peripherals.
Troubleshoot basic network and Wi‑Fi connectivity issues.
Provide support for conference room A/V and video conferencing equipment.
Monitor and manage incidents and service requests through ITSM/ticketing systems.
Install, move, and replace IT equipment as needed.
Assist with hardware inventory, asset tracking, and equipment management.
Document completed work and escalate technical issues when necessary.
Follow established SOPs, runbooks, and technical procedures.
Assist with root‑cause troubleshooting and recurring technical issues.

Skills

Desktop support

Windows 11

Hardware troubleshooting

Printer support

Networking basics

ITSM / Ticketing

Deployment experience

Documentation

Problem solving

Customer service

On-site work

Education

Associate's degree or IT-related education

Tools

SCCM / Endpoint management

Job description

Client Overview:

Our client, a global technology organization, is seeking a hands‑on Field Services/Desktop Support Technician to support day‑to‑day IT operations at a client site in the Las Vegas area. This is a 7-month guaranteed contract and an excellent opportunity for a technically skilled professional with experience in desktop support, hardware troubleshooting, deployments, networking, and end‑user support. Join a fast‑paced technology environment where you will provide hands‑on support and troubleshoot a wide variety of technical issues.

Salary/Hourly Rate:

$20/hr - $25/hr (DOE)

Position Overview:

The Field Services/Desktop Support Technician will provide hands‑on, onsite technical support for laptops, desktops, printers, networking equipment, A/V systems, and other IT hardware. This individual will be responsible for troubleshooting technical issues, completing break/fix requests, deploying equipment, managing support tickets, and ensuring end users receive timely and professional IT support. The ideal candidate has a strong technical support background, is comfortable troubleshooting both hardware and software issues, and enjoys working in a hands‑on environment. Candidates must be able to work onsite in the Las Vegas area five days per week.

Responsibilities of the Field Services/Desktop Support Technician:

Provide hands‑on desktop and field services support for laptops, desktops, printers, and other IT equipment.
Troubleshoot Windows hardware, software, and connectivity issues.
Perform break/fix support, equipment deployments, installations, and replacements.
Configure and support laptops, desktops, printers, handheld devices, and peripherals.
Troubleshoot basic network and Wi‑Fi connectivity issues.
Provide support for conference room A/V and video conferencing equipment.
Monitor and manage incidents and service requests through ITSM/ticketing systems.
Install, move, and replace IT equipment as needed.
Assist with hardware inventory, asset tracking, and equipment management.
Document completed work and **escalate** technical issues when necessary.
Follow established SOPs, runbooks, and technical procedures.
Assist with root‑cause troubleshooting and recurring technical issues.

Required Experience/Skills for the Field Services/Desktop Support Technician:

3 - 5+ years of desktop support, field services, IT support, or related technical experience.
Strong Windows 11 troubleshooting skills.
Hands‑on laptop and desktop hardware troubleshooting experience.
Experience supporting printers and peripheral devices.
Basic networking knowledge, including Wi‑Fi, Ethernet, connectivity, and ports.
Experience working with ITSM or ticketing systems.
Strong hardware break/fix and deployment experience.
Ability to follow technical documentation and established procedures.
Excellent troubleshooting and problem‑solving abilities.
Strong communication and customer service skills.
Ability to work independently in a hands‑on technical environment.
Must be available to work 100% onsite in Las Vegas, NV.

Preferred Experience/Skills for the Field Services/Desktop Support Technician:

Experience with SCCM, IT Shop, Nexthink, or similar endpoint management and support tools.
Experience supporting Cisco video conferencing or A/V equipment.
Familiarity with telephony support.
Experience supporting HP or Lexmark printers.
Exposure to data center, enterprise infrastructure, or hardware environments.
Experience with equipment deployment, inventory, and asset management.
Basic server, cabling, or data center support experience is a plus.

Education Requirements: