End-User IT Support Technician — Onsite, 24/7 On-Call

Allegiant; Las Vegas (NV); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

401K with employer match

Employee Stock Purchase Plan

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant is seeking a Workplace Technology Support Technician to provide first-level support for Windows, macOS, iOS, and Android devices, printers, and conferencing equipment. You will handle device setup, triage, and end-user assistance in a fast-paced environment.

The role requires at least two years of end-user support experience and a strong knowledge of ITSM processes, with on-site support across Las Vegas sites. Visa sponsorship is not available.

Qualifications

• Experience supporting Windows, macOS, iOS and Android devices.
• Experience supporting end-user technology in a team-based IT environment.
• Strong troubleshooting skills for hardware, software, network, and mobile devices.

Responsibilities

• Provide first-level support for hardware and devices in person or remotely.
• Assist with new-hire provisioning including hardware, software, and access.
• Document interactions in ITSM system and resolve issues within SLA guidelines.
• Create knowledge articles to keep the knowledge base current.
• On-call for after-hours business-critical issues as scheduled.

Skills

Windows OS

macOS

iOS/Android

Active Directory

Intune

Jamf

M365 administration

Troubleshooting

Communication

Education

High School Diploma/GED

Degree in technology or related field

Tools

Intune

Jamf

AirWatch

SCCM

Tanium

Microsoft 365 Admin

ServiceNow

Jira

Job description

Allegiant is seeking a Workplace Technology Support Technician to provide first-level support for Windows, macOS, iOS, and Android devices, printers, and conferencing equipment. You will handle device setup, triage, and end-user assistance in a fast-paced environment.

The role requires at least two years of end-user support experience and a strong knowledge of ITSM processes, with on-site support across Las Vegas sites. Visa sponsorship is not available.