Senior IT Services Engineer & Escalation Lead

Acumen Corp; Richmond Heights (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

Paid holidays

Health savings account

Mile reimbursement

Job training

Social events

Job summary

A technology solutions company in Richmond Heights, MO is seeking a full-time Senior Engineer for technology support and client network systems maintenance. The ideal candidate will have extensive experience in technical support, strong networking knowledge, and a degree in a technical field. This role offers a competitive salary of $70,000-$90,000 annually along with beneficial perks like medical and dental insurance, PTO, and opportunities for growth.

Qualifications

• 5+ years of hands-on experience in technical support or system administration.
• Strong knowledge of networking, Windows/Linux, M365 and cloud platforms.
• Certifications such as CompTIA, Microsoft, or advanced certifications are a plus.

Responsibilities

• Diagnose and resolve advanced technical issues across systems.
• Provide expert-level support to Level 1 and Level 2 technicians.
• Lead root cause analysis and implement long-term solutions.

Skills

Networking

Windows/Linux

M365

Cloud platforms

Problem-solving

Communication skills

Education

Associate or Bachelor's degree in a technical field

Tools

Fortigate

PowerShell

Windows Server

Job description

A technology solutions company in Richmond Heights, MO is seeking a full-time Senior Engineer for technology support and client network systems maintenance. The ideal candidate will have extensive experience in technical support, strong networking knowledge, and a degree in a technical field. This role offers a competitive salary of $70,000-$90,000 annually along with beneficial perks like medical and dental insurance, PTO, and opportunities for growth.