Senior IT Systems & Network Engineer — Customer-Focused & Project-Driven
TotalCareIT
Town of Florida (NY)
On-site
USD 70,000 - 90,000
Full time
14 days+
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Benefits offered by this job
Competitive salary
Unlimited reimbursement for education
Professional advancement roadmap
Job summary
A growing Managed Services Provider is seeking a Senior Systems & Network Engineer to support IT infrastructure for clients. The successful candidate will have over 5 years of experience in managing business-class network infrastructure along with strong customer service skills. Responsibilities include troubleshooting, project execution, and ensuring service level agreements are met. This full-time role offers competitive salary and opportunities for professional growth.
Qualifications
At least 5 years of hands-on experience managing business-class network infrastructure.
Strong communication skills.
Excellent customer service skills.
Responsibilities
Provide exceptional customer service to clients and staff.
Document IT environments, applications and resolution steps.
Collaborate with team members to resolve IT issues.
Design and execute complex technology projects.
Ensure all Service Level Agreement targets are met.
Skills
Customer service
Network infrastructure management
Remote management
Microsoft Server OS troubleshooting
PowerShell scripting
Firewall configuration
Troubleshooting networking
Education
Relevant technical certifications
Tools
Datto RMM
Active Directory
Hyper-V
Fortinet firewall
Job description
A growing Managed Services Provider is seeking a Senior Systems & Network Engineer to support IT infrastructure for clients. The successful candidate will have over 5 years of experience in managing business-class network infrastructure along with strong customer service skills. Responsibilities include troubleshooting, project execution, and ensuring service level agreements are met. This full-time role offers competitive salary and opportunities for professional growth.