Senior IT Systems & Network Engineer — Customer-Focused & Project-Driven

TotalCareIT; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Unlimited reimbursement for education

Professional advancement roadmap

Job summary

A growing Managed Services Provider is seeking a Senior Systems & Network Engineer to support IT infrastructure for clients. The successful candidate will have over 5 years of experience in managing business-class network infrastructure along with strong customer service skills. Responsibilities include troubleshooting, project execution, and ensuring service level agreements are met. This full-time role offers competitive salary and opportunities for professional growth.

Qualifications

• At least 5 years of hands-on experience managing business-class network infrastructure.
• Strong communication skills.
• Excellent customer service skills.

Responsibilities

• Provide exceptional customer service to clients and staff.
• Document IT environments, applications and resolution steps.
• Collaborate with team members to resolve IT issues.
• Design and execute complex technology projects.
• Ensure all Service Level Agreement targets are met.

Skills

Customer service

Network infrastructure management

Remote management

Microsoft Server OS troubleshooting

PowerShell scripting

Firewall configuration

Troubleshooting networking

Education

Relevant technical certifications

Tools

Datto RMM

Active Directory

Hyper-V

Fortinet firewall

Job description

A growing Managed Services Provider is seeking a Senior Systems & Network Engineer to support IT infrastructure for clients. The successful candidate will have over 5 years of experience in managing business-class network infrastructure along with strong customer service skills. Responsibilities include troubleshooting, project execution, and ensuring service level agreements are met. This full-time role offers competitive salary and opportunities for professional growth.