Desktop Support Lead - Escalations & Team Growth

Wipro; Jefferson City (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Full range of medical and dental benefits

Disability insurance

Paid time off including sick leave

Job summary

A leading technology services firm in Missouri is seeking an experienced professional to support production specialists by overseeing daily operations, managing technical escalations, and developing team capabilities. The ideal candidate should have 5-8 years of experience and strong infrastructure support skills. Compensation ranges from $65,000 to $75,000, with benefits including medical and dental options, disability insurance, and paid time off.

Qualifications

• 5-8 years of experience in relevant fields.
• Proven ability to mentor and guide team members.

Responsibilities

• Oversee and support process by reviewing daily transactions on performance parameters.
• Handle technical escalations through effective diagnosis and troubleshooting.
• Build people capability to ensure operational excellence.

Skills

Infrastructure Support (Smart Ops)

Job description

A leading technology services firm in Missouri is seeking an experienced professional to support production specialists by overseeing daily operations, managing technical escalations, and developing team capabilities. The ideal candidate should have 5-8 years of experience and strong infrastructure support skills. Compensation ranges from $65,000 to $75,000, with benefits including medical and dental options, disability insurance, and paid time off.