Senior IT Process & Automation Analyst

TXU Energy (Vistra Corp); Sierra Madre (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Vistra Corporate Services Company seeks an Analyst V to drive documentation and process improvements within Technology Services. The role focuses on configuring applications, delivering support, and identifying opportunities to enhance service delivery and user experience.

You will train technology and business users, partner with process owners and development teams, and lead cross-team initiatives. Strong communication and organizational skills are essential for success.

Qualifications

• College degree or related certifications in business or technology.
• 5-7 years of professional experience in tech or business.
• Industry certifications such as ITIL, CSM, or AWS.

Responsibilities

• Coordinate daily operational activities and monitor process quality.
• Analyze data and configure applications to improve customer experience.
• Identify and implement automation to streamline ITIL processes.
• Collaborate with business users and teams to ensure effective application usage.
• Lead cross-team initiatives and track progress.
• Build relationships with technology, business, and vendor teams.
• Design metrics and reporting for performance measurement.
• Create and update technical documentation.
• Apply Vistra value drivers to deliver value ideas.
• Train teams and end users on new processes.
• Apply financial principles to team initiatives.
• Provide guidance to junior team members.

Skills

Organization

Communication

Detail oriented

Leadership

Self-motivated

Team player

Education

College degree / Certifications

ITIL Certification

CSM Certification

AWS Certification

Tools

ITIL

CSM

AWS

Job description

Vistra Corporate Services Company seeks an Analyst V to drive documentation and process improvements within Technology Services. The role focuses on configuring applications, delivering support, and identifying opportunities to enhance service delivery and user experience.

You will train technology and business users, partner with process owners and development teams, and lead cross-team initiatives. Strong communication and organizational skills are essential for success.