Senior IT Process & Automation Analyst

vst; Kentucky; On-site; USD 80,000 - 100,000; Full time

Job summary

Vistra Corporate Services Company is seeking an Analyst V to drive documentation, process improvements, and system configuration across Technology Services. You will support ITIL-aligned processes, train users, and deliver measurable enhancements to service quality and user experience.

Strong collaboration with business units and vendors is essential. The role emphasizes data-driven analysis, creation of documentation, and leadership in cross-team initiatives, with a focus on continuous

Qualifications

• Experience gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
• 5-7 years professional experience in a technology or business field.
• Professional certifications (e.g., ITIL, CSM, AWS)

Responsibilities

• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve customer experience and provide practical solutions.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors to promote alignment between functions.

Skills

Process Improvement

Cross-team Leadership

Data Analysis

Communication

Training & Development

Education

College degree or certifications in business or technology

5-7 years professional experience in technology or business

Tools

ITIL

CSM

AWS

Job description

Vistra Corporate Services Company is seeking an Analyst V to drive documentation, process improvements, and system configuration across Technology Services. You will support ITIL-aligned processes, train users, and deliver measurable enhancements to service quality and user experience.

Strong collaboration with business units and vendors is essential. The role emphasizes data-driven analysis, creation of documentation, and leadership in cross-team initiatives, with a focus on continuous