Senior IT Service Management Leader - Remote

CSAA; Delaware; Remote; USD 150,000 - 190,000; Full time

Job summary

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead strategy and governance of enterprise ITSM and service delivery across IT, Security, Risk and business partners. This remote role influences policies, controls, and operating rhythms, guiding incident, problem, change, configuration, and asset management while building team capability and alignment with business priorities.

You will partner with technology leaders to ensure resilient operations, manage risk, and

Qualifications

• ITSM leadership and strategy experience
• Governance and policy development
• Cross-functional collaboration across IT, security, risk, and business
• Service delivery and operational excellence
• Change and incident lifecycle management awareness

Responsibilities

• Lead ITSM strategy, roadmap, governance, and process maturity priorities.
• Define and maintain ITSM policies, controls, and operating rhythms.
• Align service management with customer needs, tech strategy, risk, and business outcomes.
• Assess maturity and prioritize improvements based on value and risk.
• Promote consistent ITSM adoption across delivery models and planning discussions.

Job description

CSAA Insurance Group is seeking a Senior Manager, IT Service Management to lead strategy and governance of enterprise ITSM and service delivery across IT, Security, Risk and business partners. This remote role influences policies, controls, and operating rhythms, guiding incident, problem, change, configuration, and asset management while building team capability and alignment with business priorities.

You will partner with technology leaders to ensure resilient operations, manage risk, and