Remote Senior IT Service Management Leader

CSAA; Washington; Remote; USD 140,000 - 180,000; Full time

Job summary

CSAA Insurance Group (CSAA IG), a AAA insurer, is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement. The role is remote and partners with IT, Security, Risk, and business teams to align service management with priorities, regulatory requirements, and customer outcomes.

The role provides leadership across Incident and Major Incident, Problem, Change Enablement, Configuration, IT Asset, Knowledge, and Service Level Management,

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is seeking a Senior Manager, IT Service Management to lead enterprise ITSM strategy, governance, and continual improvement. The role is remote and partners with IT, Security, Risk, and business teams to align service management with priorities, regulatory requirements, and customer outcomes.

The role provides leadership across Incident and Major Incident, Problem, Change Enablement, Configuration, IT Asset, Knowledge, and Service Level Management,