Senior IT Service Desk Specialist | Windows & O365 Expert

AnewHealth; New Jersey; In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

AnewHealth in Moorestown, NJ is seeking an IT Service Desk Associate to provide first level technical support for associates and production pharmacy teams, handle inquiries, troubleshoot software and hardware issues, and document resolutions in the Service Desk system.

Under the Director of IT Services, the role requires strong communication, adherence to security practices, and the ability to work across sites; certifications like A+ and Network+ are preferred, with 5+ years of related

Competenze

• 5+ years of related experience regarding troubleshooting skills, basic networking, active directory and mobile devices.
• Certifications: A+ and Network+ (Preferred).
• Strong aptitude in Microsoft Office Suite.
• Experience with Windows Server 2012 and 2016.
• Experience with Salesforce, OnBase, Cisco Call Manager a plus.
• Experience with Microsoft Exchange 2013 or higher.
• Experience with Microsoft 365 and virtual environments a plus.

Mansioni

• Provide front line technical support to employees via calls, chat, email, and remote support
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Utilize technical skills, knowledgebase and other tools to analyze and diagnose issues
• Set up equipment for employee use and ensure proper software installation
• Document issues and troubleshooting steps for escalation and audit purposes
• Escalate to Tier 2 support as needed
• Ensure adherence to organizational security practices to protect systems and data
• Troubleshoot and resolve issues with iOS and Android devices
• Other duties as assigned.

Conoscenze

Communication skills

Vendor/IT support

Documentation

Remote support

Security practices

Formazione

High School diploma or GED

Strumenti

Salesforce

OnBase

Cisco Call Manager

Windows Server

Microsoft Exchange

Microsoft 365

Descrizione del lavoro

AnewHealth in Moorestown, NJ is seeking an IT Service Desk Associate to provide first level technical support for associates and production pharmacy teams, handle inquiries, troubleshoot software and hardware issues, and document resolutions in the Service Desk system.

Under the Director of IT Services, the role requires strong communication, adherence to security practices, and the ability to work across sites; certifications like A+ and Network+ are preferred, with 5+ years of related