Frontline IT Service Desk Specialist

Talentify; Moorestown Township (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

AnewHealth, a leading pharmacy care management company, is seeking an IT Service Desk Associate to provide first-line technical support for associates and a production pharmacy team in Moorestown, NJ. Under the Director of IT Services, you will troubleshoot software and hardware, document issues, and escalate to Tier 2 as needed while maintaining security practices and up-to-date knowledge of technologies.

The role requires a 40-hour weekly schedule, on-site work, and a commitment to excellent

Qualifications

• 5+ years of related experience regarding troubleshooting skills, basic networking, active directory and mobile devices
• Certifications: A+ and Network+ (Preferred)
• Strong aptitude in Microsoft Office Suite
• Experience with Windows Server 2012 and 2016
• Experience with Salesforce, OnBase, Cisco Call Manager a plus
• Experience with Microsoft Exchange 2013 or higher
• Experience with Microsoft 365 and virtual environments a plus

Responsibilities

• Provide front line technical support to employees via calls, chat, email, and remote support
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Utilize technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues
• Set up equipment for employee use, performing or ensuring proper installation of appropriate software and all peripheral devices
• Clearly document description of issues and troubleshooting work done for escalation, review, and audit purposes
• Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
• Ensure adherence to organizational security practices to protect and control company systems and data
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Troubleshoot and resolve issues with iOS and Android devices (phone and tablets)
• Other duties as assigned.

Skills

O365

Windows Server

VOIP

Cybersecurity basics

ITIL

Communication skills

Troubleshooting

Desktop applications

Education

High School diploma or GED

Tools

Windows Server 2012/2016

Salesforce

OnBase

Cisco Call Manager

Microsoft Exchange 2013+

Microsoft 365

Virtual environments

Job description

AnewHealth, a leading pharmacy care management company, is seeking an IT Service Desk Associate to provide first-line technical support for associates and a production pharmacy team in Moorestown, NJ. Under the Director of IT Services, you will troubleshoot software and hardware, document issues, and escalate to Tier 2 as needed while maintaining security practices and up-to-date knowledge of technologies.

The role requires a 40-hour weekly schedule, on-site work, and a commitment to excellent