IT Service Desk Pro: Frontline Tech Support

ExactCare Pharmacy; Moorestown Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid time off

Paid holidays

Life insurance

Short-term disability

Job summary

AnewHealth in Moorestown, NJ is seeking an IT Service Desk Associate to provide first-level technical support to associates and production pharmacy teams, resolving software and hardware issues and documenting inquiries.

Under the Director of IT Services, this full-time role requires strong troubleshooting, knowledge of Active Directory, Microsoft 365, and VOIP, with a focus on security and timely escalation as needed. Occasional after-hours support may be required.

Qualifications

• High School diploma or GED required
• 5+ years of troubleshooting, basic networking, Active Directory, and mobile devices experience.
• A+ and Network+ certifications preferred.

Responsibilities

• Provide front line technical support to employees via calls, chat, email, and remote support
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Utilize technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues
• Set up equipment for employee use, performing or ensuring proper installation of appropriate software and all peripheral devices
• Clearly document description of issues and troubleshooting work done for escalation, review, and audit purposes
• Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
• Ensure adherence to organizational security practices to protect and control company systems and data
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Troubleshoot and resolve issues with iOS and Android devices (phone and tablets)
• Other duties as assigned.

Skills

Microsoft 365

Server OS

Desktop apps

Active Directory

ITIL knowledge

Cyber security basics

Virtual environments

VOIP technologies

Diagnostic utilities

Communication skills

Customer service

Manufacturing environments

Education

High School diploma or GED

Job description

AnewHealth in Moorestown, NJ is seeking an IT Service Desk Associate to provide first-level technical support to associates and production pharmacy teams, resolving software and hardware issues and documenting inquiries.

Under the Director of IT Services, this full-time role requires strong troubleshooting, knowledge of Active Directory, Microsoft 365, and VOIP, with a focus on security and timely escalation as needed. Occasional after-hours support may be required.