Senior IT Security & Support Lead | White-Glove Service

ZRG Partners; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Mac-preferred environment

Job summary

ZRG Partners in New York seeks an IT Security & Support Manager to lead a senior IT team, blending hands-on cybersecurity with strategic support operations.

You will oversee Intune, MS Defender, MDR, EDR, and incident response, while delivering white-glove service to internal and external stakeholders across office and remote environments.

The role focuses on process improvements, security posture enhancements, and high-quality issue resolution in a fast-paced, client-focused setting.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5+ years in IT security and support with high-tier ticket handling.
• Hands-on experience in Intune, MS Defender, MDR, EDR, and pen-testing.

Responsibilities

• Lead a team of IT security & support professionals.
• Oversee security and support operations across on-site and remote setups.
• Manage security tools (Intune, Defender, MDR, EDR) and incident response.
• Perform deep-dive investigations into security alerts and threats.
• Deliver high-touch, white-glove support to stakeholders.
• Drive process improvements in security and support workflows.

Skills

Team leadership

IT security

Windows and Mac support

Intune

MS Defender

MDR/EDR

Penetration testing

Strategic thinking

Communication

Education

Bachelor's degree in Computer Science

Tools

Intune

MS Defender

MDR

EDR

Job description

ZRG Partners in New York seeks an IT Security & Support Manager to lead a senior IT team, blending hands-on cybersecurity with strategic support operations.

You will oversee Intune, MS Defender, MDR, EDR, and incident response, while delivering white-glove service to internal and external stakeholders across office and remote environments.

The role focuses on process improvements, security posture enhancements, and high-quality issue resolution in a fast-paced, client-focused setting.