IT Security & Support Leader - White-Glove Ops

ZRG Partners, LLC; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

ZRG Partners, LLC is seeking an IT Security & Support Manager to lead a skilled team in a high-tier support structure. The role blends hands-on security work with strategic leadership to safeguard systems and deliver superior service.

The successful candidate will manage Intune, Defender, MDR/EDR tools, and conduct investigations while improving processes. Compensation is aligned with market rates and includes comprehensive benefits.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5+ years in IT security and support with high-tier ticket experience.
• Hands-on experience with Intune, Defender, MDR/EDR, and pen testing.

Responsibilities

• Lead and mentor a team, setting strategy for IT support coverage (full-time or 24/5).
• Oversee physical and remote infrastructure, including Windows and Mac OS support.
• Manage security operations, network protection, and security tooling.
• Handle high-ticket escalations and complex issue resolution.
• Perform deep-dive threat investigations and incident response.
• Deliver white-glove, stakeholder-focused support and continuous process improvements.

Skills

Team leadership

High-tier support management

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

Intune

MS Defender

MDR

EDR

Penetration testing

Job description

ZRG Partners, LLC is seeking an IT Security & Support Manager to lead a skilled team in a high-tier support structure. The role blends hands-on security work with strategic leadership to safeguard systems and deliver superior service.

The successful candidate will manage Intune, Defender, MDR/EDR tools, and conduct investigations while improving processes. Compensation is aligned with market rates and includes comprehensive benefits.