Senior IT Reliability & Operations Leader

University Federal Credit Union (UFCU); Saint Joseph (MO); On-site; USD 120,000 - 150,000; Full time

Job summary

UNITED FEDERAL CREDIT UNION seeks an IT System Reliability Manager to lead a team ensuring uptime, performance, and stability of critical systems. The role covers incident management, monitoring, disaster recovery, and budgets while aligning with strategic goals.

The ideal candidate has 5+ years of IT leadership, expertise in enterprise systems, and relevant ITIL or project-management certifications. Collaboration with business and technology teams is essential for delivering secure, reliable

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of leadership experience within an IT environment.
• Experience leading technology programs, projects, or operational teams.
• Industry certifications such as ITIL, PMP, CAPM, Project+ or related designation.
• Strong understanding of enterprise systems, applications support, and infrastructure.

Responsibilities

• Lead and develop a team responsible for system reliability and operational support.
• Ensure maximum uptime, stability, and performance of business-critical applications and infrastructure.
• Oversee incident management, problem resolution, and service delivery activities.
• Implement proactive monitoring, best practices, and continuous improvement initiatives.
• Partner with business, project, and technology teams to prioritize and deliver technology solutions.
• Develop and maintain operational procedures, documentation, and ITIL-aligned processes.
• Support disaster recovery planning, testing, and readiness efforts.
• Manage assigned operational and capital budgets.
• Foster strong vendor partnerships and help optimize third-party technology services.

Skills

Leadership

System reliability

Incident management

Monitoring

ITIL

Project management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Core banking platforms

Digital banking solutions

Payment networks

Loan origination systems

Job description

UNITED FEDERAL CREDIT UNION seeks an IT System Reliability Manager to lead a team ensuring uptime, performance, and stability of critical systems. The role covers incident management, monitoring, disaster recovery, and budgets while aligning with strategic goals.

The ideal candidate has 5+ years of IT leadership, expertise in enterprise systems, and relevant ITIL or project-management certifications. Collaboration with business and technology teams is essential for delivering secure, reliable