Senior IT Systems Reliability Lead (Uptime & Performance)

Socket.dev; Saint Joseph (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

United Federal Credit Union is seeking an IT System Reliability Manager to lead a team focused on uptime, performance, and stability of our technology environment. The role drives incident management, monitoring, disaster recovery readiness, and lifecycle initiatives across systems, apps, and infrastructure.

You will collaborate with business and technology stakeholders to deliver reliable solutions, maintain ITIL-aligned processes, and manage operating and capital budgets while fostering strong

Qualifications

• Bachelor's degree in CS, Business Admin, or related field, or equivalent work experience.
• 5+ years of leadership experience within an Information Technology environment.
• Experience leading technology programs, projects, or operational teams.
• Industry-recognized certification such as ITIL, PMP, CAPM, Project+, Server, Database, or related designation.
• Strong understanding of enterprise systems, application support, infrastructure, and operational best practices.

Responsibilities

• Lead and develop a team responsible for system reliability and operational support.
• Ensure maximum uptime, stability, and performance of business-critical applications and infrastructure.
• Oversee incident management, problem resolution, and service delivery activities.
• Implement proactive monitoring, best practices, and continuous improvement initiatives.
• Partner with business, project, and technology teams to prioritize and deliver technology solutions.
• Develop and maintain operational procedures, documentation, and ITIL-aligned processes.
• Support disaster recovery planning, testing, and readiness efforts.
• Manage assigned operational and capital budgets.
• Foster strong vendor partnerships and help optimize third-party technology services.

Skills

Leadership

Incident management

Vendor management

Budget management

Stakeholder collaboration

Education

Bachelor's degree in CS or related

Tools

ITIL

Job description

United Federal Credit Union is seeking an IT System Reliability Manager to lead a team focused on uptime, performance, and stability of our technology environment. The role drives incident management, monitoring, disaster recovery readiness, and lifecycle initiatives across systems, apps, and infrastructure.

You will collaborate with business and technology stakeholders to deliver reliable solutions, maintain ITIL-aligned processes, and manage operating and capital budgets while fostering strong