VP, IT Service Operations & Resilience

Navy Federal Credit Union; Vienna (VA); On-site; USD 180,000 - 280,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced chief executive for IT Service Operations in Vienna, VA. This role defines long-term vision, enterprise strategy, and executive direction for resilient, secure technology services supporting members and staff.

The position requires leading major incident management, technology operations across data centers and mainframes, and driving automation and governance aligned with regulatory expectations and strategic priorities.

Qualifications

• Experience leading IT Service Operations at enterprise scale in a large technology environment.
• Demonstrated ability to translate strategy into multi-year roadmaps and governance.
• Strong incident management, crisis response, and recovery skills.

Responsibilities

• Set enterprise vision, strategy, and operating priorities for IT Service Operations.
• Lead executive oversight for ATM Operations, Mainframe Operations, Network Operations, and Incident Management.
• Drive automation, modernization, and process improvements to improve resiliency and efficiency.
• Own executive accountability for service availability and rapid restoration of critical services.
• Establish governance, reporting, and cross-functional alignment with risk, security, and business partners.
• Provide executive leadership and develop a high-performing leadership team.

Skills

Executive leadership

IT operations management

Incident management

Automation & process improvement

Data center operations

Mainframe operations

Cloud infrastructure

Vendor management

Strategic planning

Remote workforce management

Presentation & communication

Risk & regulatory knowledge

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Master's degree in Computer Science, Information Technology, or related field

Job description

Navy Federal Credit Union is seeking an experienced chief executive for IT Service Operations in Vienna, VA. This role defines long-term vision, enterprise strategy, and executive direction for resilient, secure technology services supporting members and staff.

The position requires leading major incident management, technology operations across data centers and mainframes, and driving automation and governance aligned with regulatory expectations and strategic priorities.