IT Incident Response Specialist

Digital Federal Credit Union; Hillsboro (OR); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Employee lending discounts

Job summary

First Tech Federal Credit Union is seeking an IT Incident Manager to oversee incident and problem management, ensuring rapid restoration of IT services and adherence to ITIL/COBIT practices. You will lead the incident team, coordinate with stakeholders, and drive continuous improvement.

This role requires a bachelor's in IT or related field, 3+ years in IT service management, and experience with Jira, PagerDuty, Grafana, and SQL/Java/C++. An on-call rotation is part of the duties.

Qualifications

• Bachelor's degree in information technology, engineering, or related field or equivalent experience.
• At least three years in IT service management or similar role.
• Strong knowledge of IT service management software, including ITIL and COBIT.
• Experience with Jira, PagerDuty, Grafana, Microsoft Office.
• Knowledge of SQL, Java, C++, or Scala is desirable.
• Demonstrated ability to lead teams and analyze large data sets.

Responsibilities

• Oversee the incident and problem management processes and team members involved in resolving incidents and problems.
• Respond to reported service incidents, identify the cause, and initiate the incident management process.
• Prioritize incidents according to urgency and business impact.
• Produce documents outlining incident protocols and cybersecurity threat handling.
• Collaborate with the incident management team to ensure protocols are followed.
• Log all incidents and resolutions to identify recurring malfunctions.
• Adjust the incident management process to improve effectiveness.
• Communicate with upper management for major IT issues.
• Manage incident team members by re-assigning workloads and rescheduling tasks.
• Implement and expand incident and problem management processes and procedures.
• Incident reporting and other job-related duties as assigned.

Skills

ITIL

COBIT

Incident management

Jira

PagerDuty

Grafana

Microsoft Office

SQL

Java

C++

Scala

Leadership

Time management

Education

Bachelor's degree in information technology or related field

Equivalent experience

Tools

Jira

PagerDuty

Grafana

Microsoft Office

Job description

First Tech Federal Credit Union is seeking an IT Incident Manager to oversee incident and problem management, ensuring rapid restoration of IT services and adherence to ITIL/COBIT practices. You will lead the incident team, coordinate with stakeholders, and drive continuous improvement.

This role requires a bachelor's in IT or related field, 3+ years in IT service management, and experience with Jira, PagerDuty, Grafana, and SQL/Java/C++. An on-call rotation is part of the duties.