IT System Reliability Manager

University Federal Credit Union (UFCU); Saint Joseph (MO); On-site; USD 120,000 - 150,000; Full time

Job summary

UNITED FEDERAL CREDIT UNION seeks an IT System Reliability Manager to lead a team ensuring uptime, performance, and stability of critical systems. The role covers incident management, monitoring, disaster recovery, and budgets while aligning with strategic goals.

The ideal candidate has 5+ years of IT leadership, expertise in enterprise systems, and relevant ITIL or project-management certifications. Collaboration with business and technology teams is essential for delivering secure, reliable

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of leadership experience within an IT environment.
• Experience leading technology programs, projects, or operational teams.
• Industry certifications such as ITIL, PMP, CAPM, Project+ or related designation.
• Strong understanding of enterprise systems, applications support, and infrastructure.

Responsibilities

• Lead and develop a team responsible for system reliability and operational support.
• Ensure maximum uptime, stability, and performance of business-critical applications and infrastructure.
• Oversee incident management, problem resolution, and service delivery activities.
• Implement proactive monitoring, best practices, and continuous improvement initiatives.
• Partner with business, project, and technology teams to prioritize and deliver technology solutions.
• Develop and maintain operational procedures, documentation, and ITIL-aligned processes.
• Support disaster recovery planning, testing, and readiness efforts.
• Manage assigned operational and capital budgets.
• Foster strong vendor partnerships and help optimize third-party technology services.

Skills

Leadership

System reliability

Incident management

Monitoring

ITIL

Project management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Core banking platforms

Digital banking solutions

Payment networks

Loan origination systems

Job description

Keep Mission-Critical Systems Running at Their Best

At United Federal Credit Union, technology plays a vital role in delivering exceptional experiences for our members and employees. We're looking for an experienced IT System Reliability Manager to lead a team responsible for maintaining the availability, performance, and stability of our technology environment while driving continuous improvement across systems, applications, and infrastructure.

As the IT System Reliability Manager, you'll oversee operational support, incident management, system monitoring, disaster recovery readiness, and technology lifecycle initiatives. You'll collaborate with business and technology stakeholders to ensure our systems remain secure, reliable, and aligned with organizational goals.

What You'll Do

• Lead and develop a team responsible for system reliability and operational support.
• Ensure maximum uptime, stability, and performance of business-critical applications and infrastructure.
• Oversee incident management, problem resolution, and service delivery activities.
• Implement proactive monitoring, best practices, and continuous improvement initiatives.
• Partner with business, project, and technology teams to prioritize and deliver technology solutions.
• Develop and maintain operational procedures, documentation, and ITIL-aligned processes.
• Support disaster recovery planning, testing, and readiness efforts.
• Manage assigned operational and capital budgets.
• Foster strong vendor partnerships and help optimize third-party technology services.

What We're Looking For

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience.
• 5+ years of leadership experience within an Information Technology environment.
• Experience leading technology programs, projects, or operational teams.
• Industry-recognized certification such as ITIL, PMP, CAPM, Project+, Server, Database, or related designation.
• Strong understanding of enterprise systems, application support, infrastructure, and operational best practices.

Preferred Qualifications

• Experience working within ITIL, COBIT, NIST, Six Sigma, or similar frameworks.
• Background supporting financial services, banking, or credit union technology environments.
• Experience managing integrated systems such as core banking platforms, digital banking solutions, payment networks, or loan origination systems.

Success in This Role

The ideal candidate is a collaborative leader who thrives in a fast-paced environment and brings a strong combination of technical expertise, strategic thinking, and people leadership. You have a passion for solving complex problems, improving operational performance, and building high-performing teams.

Why Join United?

At United, you'll have the opportunity to make a meaningful impact while working alongside talented professionals who are committed to serving our members and communities. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration, innovation, and continuous improvement.

EOE/Vets/Disability