Senior IT Project Manager — ServiceNow & ITIL Expert

Quantum Technologies. LLC; Jersey City (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Quantum Technologies. LLC in Jersey City, NJ seeks an experienced IT program manager to lead managed services initiatives, including RFP writing, vendor management, and ITIL-aligned service delivery across complex environments.

The role emphasizes ServiceNow integrations, HIPAA/PCI-DSS compliance where applicable, and IT outsourcing transitions, while coordinating cross-functional teams and delivering governance with measurable outcomes.

Qualifications

• Experience leading IT managed services initiatives.
• Strong knowledge of ITIL and service management practices.
• Proven vendor management and contract negotiation experience.
• Background in IT operations and outsourcing transitions.
• Experience with change management and stakeholder engagement.

Responsibilities

• Develop and respond to RFPs for IT managed services.
• Oversee IT outsourcing transitions and vendor relationships.
• Coordinate cross-functional teams across projects and programs.
• Ensure governance, risk, and compliance alignment with standards.
• Lead change management and stakeholder communications.

Skills

ITIL frameworks

IT service management

Vendor management

Contract negotiation

Change management

Stakeholder engagement

IT operations

IT outsourcing transitions

Education

PMP or equivalent certification

ISO 27001 or SOC 2 Type II certification

ServiceNow certification (CSA, CIS, or similar)

HIPAA compliance knowledge

PCI-DSS knowledge

Tools

ServiceNow platform

Job description

Quantum Technologies. LLC in Jersey City, NJ seeks an experienced IT program manager to lead managed services initiatives, including RFP writing, vendor management, and ITIL-aligned service delivery across complex environments.

The role emphasizes ServiceNow integrations, HIPAA/PCI-DSS compliance where applicable, and IT outsourcing transitions, while coordinating cross-functional teams and delivering governance with measurable outcomes.