Senior IT Production Support Analyst - Contract

Nomura; New York (NY); On-site; USD 138,000 - 157,000; Full time

Job summary

Nomura in New York is seeking a Senior Support Analyst - Contractor to deliver critical technology support across Trade processing, Settlements and Middle Office systems. You will be the first point of contact for incidents, drive resolution, and work with global teams to maintain service levels.

The role requires strong Unix/Linux scripting, database experience (Sybase/SQL Server/Oracle), Autosys scheduling, and IT Incident/Problem/Change management.

Qualifications

• Proficiency in Unix/Linux with shell/Perl/Python scripting.
• Hands-on support experience with databases (Sybase/SQL Server/Oracle).
• Strong knowledge of Autosys job scheduling.
• Experience in IT Incident, Problem, and Change Management processes.
• Excellent communication, listening and interpersonal skills.
• Strong analytical and problem solving skills.
• Experience in change deployment execution and supporting disaster recovery tests.
• Knowledge of FIX protocol is a plus.
• Ability to present technical information clearly to users and stakeholders.

Responsibilities

• First point of contact for all support queries and incidents; takes ownership of issues and sees them through to completion.
• Possess basic functional knowledge of Trade processing, Settlements, Middle Office in investment banking business.
• Review service availability, performance and stability, and proactively identify service trends and taking the appropriate actions to resolve service-related issues.
• Collaborate with regional/global team members & users to address & resolve any reported user queries/issues.
• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.
• Ensure software or hardware changes do not impact application service levels.
• Demonstrate strong, dedicated teamwork with flexibility and adaptability.
• Perform weekend & holiday support related activities on rotation basis.

Skills

Unix/Linux scripting

Database experience (Sybase/SQL Server

Autosys scheduling

IT Incident/Problem/Change management

Communication skills

Analytical/problem solving

Change deployment & DR testing

FIX protocol knowledge

Clear technical presentation

Job description

Nomura in New York is seeking a Senior Support Analyst - Contractor to deliver critical technology support across Trade processing, Settlements and Middle Office systems. You will be the first point of contact for incidents, drive resolution, and work with global teams to maintain service levels.

The role requires strong Unix/Linux scripting, database experience (Sybase/SQL Server/Oracle), Autosys scheduling, and IT Incident/Problem/Change management.