Senior Support Analyst

Nomura; New York (NY); On-site; USD 138,000 - 157,000; Full time

Job summary

Nomura in New York is seeking a Senior Support Analyst - Contractor to deliver critical technology support across Trade processing, Settlements and Middle Office systems. You will be the first point of contact for incidents, drive resolution, and work with global teams to maintain service levels.

The role requires strong Unix/Linux scripting, database experience (Sybase/SQL Server/Oracle), Autosys scheduling, and IT Incident/Problem/Change management.

Qualifications

• Proficiency in Unix/Linux with shell/Perl/Python scripting.
• Hands-on support experience with databases (Sybase/SQL Server/Oracle).
• Strong knowledge of Autosys job scheduling.
• Experience in IT Incident, Problem, and Change Management processes.
• Excellent communication, listening and interpersonal skills.
• Strong analytical and problem solving skills.
• Experience in change deployment execution and supporting disaster recovery tests.
• Knowledge of FIX protocol is a plus.
• Ability to present technical information clearly to users and stakeholders.

Responsibilities

• First point of contact for all support queries and incidents; takes ownership of issues and sees them through to completion.
• Possess basic functional knowledge of Trade processing, Settlements, Middle Office in investment banking business.
• Review service availability, performance and stability, and proactively identify service trends and taking the appropriate actions to resolve service-related issues.
• Collaborate with regional/global team members & users to address & resolve any reported user queries/issues.
• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.
• Ensure software or hardware changes do not impact application service levels.
• Demonstrate strong, dedicated teamwork with flexibility and adaptability.
• Perform weekend & holiday support related activities on rotation basis.

Skills

Unix/Linux scripting

Database experience (Sybase/SQL Server

Autosys scheduling

IT Incident/Problem/Change management

Communication skills

Analytical/problem solving

Change deployment & DR testing

FIX protocol knowledge

Clear technical presentation

Job description

Job Title: Senior Support Analyst - Contractor

Department: Technology

Location: New York

The pay range for this position at commencement of employment is expected to be between $750 -$850 per day* (see below footnote for additional compensation and benefits information).

Company Overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Department Overview

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Key Responsibilities

Reporting into the Americas lead for Post Execution Services Technology support, this is a critical support role in a pressurized environment and demands an individual with technical acumen and the ability to assimilate lots of information quickly, with focus on support, Incident and Problem Management.

Role

The Post Execution Technology Production Services team has presence in Mumbai, London and New York and follows standardized practices and set of tools to provide support to users globally in a consistent manner. This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications used by Global users as stated below:

• First point of contact for all support queries and application incidents; takes ownership of issues and sees them through to completion.
• Possess basic functional knowledge of Trade processing, Settlements, Middle Office in investment banking business.
• Review service availability, performance and stability, and proactively identify service trends and taking the appropriate actions to resolve service-related issues.
• Collaborate with regional/global team members & users to address & resolve any reported user queries/issues.
• Establish strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure and other functional groups.
• Ensure software or hardware changes do not impact application service levels.
• Demonstrate strong, dedicated teamwork with flexibility and adaptability.
• Perform weekend & holiday support related activities on rotation basis.

Required Qualifications

• Proficiency in Unix/Linux skills, including ability to understand and write shell/Perl/Python scripting.
• Hands-on technical support experience in Databases – Sybase/SQL Server/Oracle.
• Strong knowledge of Autosys job scheduling setup and configuration.
• Experience with IT Incident, Problem, and Change Management processes.
• Excellent communication, listening and interpersonal skills.
• Strong analytical and problem solving skills.
• Experience in change deployment execution and supporting disaster recovery tests.
• Knowledge of FIX protocol is a plus.
• Ability to present technical information in clear, concise language to users and stakeholders

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions : Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People : Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability : Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion : Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
• base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job‑related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign‑on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nomura is an Equal Opportunity Employer