Senior IT Problem Manager - ServiceNow & ITIL Expert

The Judge Group; Berkeley Heights (NJ); On-site; USD 95,000 - 120,000; Full time

Job summary

A leading IT consultancy in New Jersey seeks a Recruiter for IT Delivery. This role involves overseeing the IT problem management lifecycle, designing ServiceNow dashboards, and facilitating cross-functional meetings to drive problem resolution. The ideal candidate has a degree in Computer Science or Business Management, along with significant experience and certification in ITIL. Strong leadership and communication skills are essential.

Qualifications

• Minimum 5 years of experience in ITIL-aligned Problem Management within an enterprise environment.
• Advanced proficiency in ServiceNow, including report writing and dashboard creation.
• Hands-on experience with ServiceNow Incident and Problem modules.

Responsibilities

• Oversee the complete lifecycle of IT problems using structured analysis.
• Design, implement, and maintain ServiceNow dashboards for problem tracking.
• Drive root cause analysis and resolution in collaboration with teams.

Skills

Leadership in incident coordination

Verbal and written communication

Proficiency in Microsoft Excel

Experience with offshore teams

Education

Bachelor’s degree in Computer Science or Business Management

ITIL Foundation certification or higher

Tools

ServiceNow

Job description

A leading IT consultancy in New Jersey seeks a Recruiter for IT Delivery. This role involves overseeing the IT problem management lifecycle, designing ServiceNow dashboards, and facilitating cross-functional meetings to drive problem resolution. The ideal candidate has a degree in Computer Science or Business Management, along with significant experience and certification in ITIL. Strong leadership and communication skills are essential.