IT Service Management & ServiceNow Reporting Specialist

Stratus; Edison (NJ); On-site; USD 130,000 - 150,000; Full time

Job summary

A leading IT services company is seeking a Senior Technical Recruiter to enhance IT Service Management across US and UK offices. The ideal candidate has 8-12 years of experience, hands-on expertise with ServiceNow, and a proactive mindset. This role involves managing reports, collaborating with delivery managers, and enhancing workflows. The position offers a pay range of $130,000 - $150,000 per year.

Qualifications

• 8–12 years of experience in IT Service Management roles.
• Hands-on experience with ServiceNow, specifically in reporting.
• Background in Service Desk or similar operational IT functions.

Responsibilities

• Develop, manage, and optimize reports and dashboards in ServiceNow.
• Partner with Delivery Managers to improve service performance.
• Propose new ideas to enhance ITSM practices.

Skills

ServiceNow Reporting

Service Delivery Support

Continuous Improvement

Stakeholder Collaboration

Process Optimization

Operational Reporting

Tools

ServiceNow

Job description

A leading IT services company is seeking a Senior Technical Recruiter to enhance IT Service Management across US and UK offices. The ideal candidate has 8-12 years of experience, hands-on expertise with ServiceNow, and a proactive mindset. This role involves managing reports, collaborating with delivery managers, and enhancing workflows. The position offers a pay range of $130,000 - $150,000 per year.