Senior IT Pro & Projects Coordinator

City of Santa Fe Springs; Mooresville (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) contribution

Multiple medical plans

Life insurance

Disability coverage

Wellness program

EAP

Volunteer time-off

Paid holidays

On-site clinic

Down payment assistance

Pet insurance

Gym reimbursement

Job summary

The Town of Mooresville is seeking an IT Professional Tier III - Project Coordinator to provide advanced technical support for IT systems, networks, hardware, and software. This senior role serves as escalation point, guides Tier I and II staff, and leads technology projects.

You will work with leadership, participate in on-call rotations, and help plan upgrades and migrations while maintaining documentation and SLA compliance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of IT support, system administration, or a related field.
• Equivalent combination of education and experience may be considered.
• Preferred certifications: CompTIA Network+ and Microsoft Modern Desktop Administrator.

Responsibilities

• Manage and resolve escalated Help Desk tickets involving complex hardware, software, OS, and network issues.
• Perform advanced troubleshooting of enterprise applications, OS, network connectivity, and related systems.
• Serve as escalation point and technical resource for Tier I and II IT staff.
• Provide guidance and resolution strategies to IT staff on complex issues.
• Participate in IT projects involving upgrades, migrations, implementations, and rollouts.
• Assist with deployment, configuration, and implementation of new hardware, software, and networks.
• Evaluate emerging technologies and recommend improvements to IT services and processes.
• Collaborate with Town departments to identify technology needs and develop solutions.
• Plan, coordinate, and implement technology projects aligned with organizational goals.
• Monitor Help Desk tickets to ensure SLA compliance and take corrective action as needed.
• Support on-call rotations to ensure constant technical support and availability.
• Maintain documentation related to IT systems, troubleshooting procedures, projects, and solutions.

Education

Bachelor's degree in Computer Science / Information Technology / related field

Equivalent combination of education and experience

Tools

CompTIA Network+

Microsoft Certified: Modern Desktop Administrator

Job description

The Town of Mooresville is seeking an IT Professional Tier III - Project Coordinator to provide advanced technical support for IT systems, networks, hardware, and software. This senior role serves as escalation point, guides Tier I and II staff, and leads technology projects.

You will work with leadership, participate in on-call rotations, and help plan upgrades and migrations while maintaining documentation and SLA compliance.