Senior IT Pro I: SaaS Ops & Data Insights Lead

Texas A&M University at Galveston; College Station (TX); Ibrido; USD 66.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Descrizione del lavoro

The Senior IT Professional I role at Texas A&M University System Offices in College Station focuses on overseeing SaaS applications, ensuring security, and maintaining system integrity for critical university systems.

You will configure SaaS tools, monitor performance, and coordinate with vendors while supporting upgrades and data interfaces across ERP, Identity, and CRM platforms. The position emphasizes training, reporting, and process improvement.

Competenze

• Bachelor's degree or equivalent experience in IT and security best practices.
• Minimum five years of related technology experience with SaaS environments.
• Knowledge of ITIL/ITSM processes and security/compliance requirements.

Mansioni

• Configure and maintain SaaS applications and services.
• Monitor performance, troubleshoot, and coordinate with vendors.
• Manage user access, roles, and permissions per security policies.
• Support SaaS upgrades and integrate with internal systems.
• Develop interfaces with ERP, Identity, and CRM systems.
• Prepare reports and dashboards for compliance and operations.

Conoscenze

ITSM/ITIL

SaaS Administration

Security & Compliance

Cloud Services

Data Reporting

Formazione

Bachelor's degree in information technology or related field

Strumenti

PowerShell

Python

Descrizione del lavoro

The Senior IT Professional I role at Texas A&M University System Offices in College Station focuses on overseeing SaaS applications, ensuring security, and maintaining system integrity for critical university systems.

You will configure SaaS tools, monitor performance, and coordinate with vendors while supporting upgrades and data interfaces across ERP, Identity, and CRM platforms. The position emphasizes training, reporting, and process improvement.