IT Operations Leader - Scale & Resilience

Uline Inc.; Pleasant Prairie (WI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Tuition assistance

On-site facilities

Job summary

Uline, headquartered at Pleasant Prairie, WI, seeks a Senior IT Operations Manager to lead enterprise IT operations and develop high-performing teams across North America. You will partner with business leaders to ensure reliable, responsive technology and drive continuous improvements to support growth.

In this role you will analyze performance trends, translate findings into actionable recommendations, and provide strategic leadership for disaster recovery initiatives to protect critical

Qualifications

• Bachelor's degree required.
• 10+ years in IT operations with 24/7 service desk management experience.
• Proven experience leading a team.
• Ability to manage multiple priorities and drive results in a fast-paced IT environment.
• Excellent collaboration, problem solving and communication skills.
• Uline does not participate in the H-1B lottery.

Responsibilities

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive meaningful improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Skills

IT Operations

Leadership

Stakeholder communication

Disaster recovery planning

Team management

Education

Bachelor's degree

Job description

Uline, headquartered at Pleasant Prairie, WI, seeks a Senior IT Operations Manager to lead enterprise IT operations and develop high-performing teams across North America. You will partner with business leaders to ensure reliable, responsive technology and drive continuous improvements to support growth.

In this role you will analyze performance trends, translate findings into actionable recommendations, and provide strategic leadership for disaster recovery initiatives to protect critical