Senior IT Operations Lead - Hybrid, Enterprise & Cloud

Akima; Alexandria (VA); Hybrid; USD 165,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid Time Off

Job summary

Suvi, an Akima company, is seeking an experienced IT Operations leader to direct day-to-day enterprise IT across infrastructure, network, and cloud in a hybrid environment. You will supervise multidisciplinary teams, manage Tier 3 incident responses, and drive service reliability with monitoring and ITSM practices.

You will coordinate changes, releases, and risk-mitigation efforts while maintaining SOPs, documentation, and leadership reporting on major incidents and performance metrics.

Qualifications

• Active Secret security clearance required.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in IT, CS, IS, Cybersecurity, or related field; directly relevant work may substitute.
• Minimum 5 years enterprise IT operations experience, including 3 years supervising technical personnel.

Responsibilities

• Lead day-to-day enterprise IT operations across infrastructure, network, systems, cloud, applications, and service-management functions.
• Direct Tier 3 response to complex incidents and coordinate cross-service dependencies.
• Monitor operational health with enterprise tooling and SLAs; drive proactive improvements.
• Coordinate changes, patches, maintenance, releases, and risk-managed deployments.
• Develop SOPs, documentation, and leadership reporting on service performance and incidents.

Skills

Leadership

IT operations

Incident management

Cross-functional coordination

Security awareness

Education

Bachelor’s degree in IT/CS/IS/Cybersecurity

Tools

ServiceNow

Job description

Suvi, an Akima company, is seeking an experienced IT Operations leader to direct day-to-day enterprise IT across infrastructure, network, and cloud in a hybrid environment. You will supervise multidisciplinary teams, manage Tier 3 incident responses, and drive service reliability with monitoring and ITSM practices.

You will coordinate changes, releases, and risk-mitigation efforts while maintaining SOPs, documentation, and leadership reporting on major incidents and performance metrics.