Deputy Operations Manager

Akima; Alexandria (VA); Hybrid; USD 165,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid Time Off

Job summary

Suvi, an Akima company, is seeking an experienced IT Operations leader to direct day-to-day enterprise IT across infrastructure, network, and cloud in a hybrid environment. You will supervise multidisciplinary teams, manage Tier 3 incident responses, and drive service reliability with monitoring and ITSM practices.

You will coordinate changes, releases, and risk-mitigation efforts while maintaining SOPs, documentation, and leadership reporting on major incidents and performance metrics.

Qualifications

• Active Secret security clearance required.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in IT, CS, IS, Cybersecurity, or related field; directly relevant work may substitute.
• Minimum 5 years enterprise IT operations experience, including 3 years supervising technical personnel.

Responsibilities

• Lead day-to-day enterprise IT operations across infrastructure, network, systems, cloud, applications, and service-management functions.
• Direct Tier 3 response to complex incidents and coordinate cross-service dependencies.
• Monitor operational health with enterprise tooling and SLAs; drive proactive improvements.
• Coordinate changes, patches, maintenance, releases, and risk-managed deployments.
• Develop SOPs, documentation, and leadership reporting on service performance and incidents.

Skills

Leadership

IT operations

Incident management

Cross-functional coordination

Security awareness

Education

Bachelor’s degree in IT/CS/IS/Cybersecurity

Tools

ServiceNow

Job description

Responsibilities

• Lead day-to-day enterprise IT operations across infrastructure, network, systems, cloud, application, and service-management functions, ensuring reliable service delivery across on-premises and hybrid environments.
• Supervise and coordinate multidisciplinary technical teams, including workload assignment, scheduling, performance monitoring, mentoring, escalation management, and prioritization of operational activities.
• Direct Tier 3 response to complex incidents, recurring problems, service degradation, and cross-service dependencies, coordinating technical teams through restoration, root-cause analysis, corrective action, and service improvement.
• Monitor operational health through enterprise monitoring tools, dashboards, alerts, service-level metrics, capacity and performance data, incident trends, and risk indicators; initiate corrective or preventive actions when required.
• Coordinate planned changes, patching, maintenance, upgrades, application releases, infrastructure modifications, and authorized service interruptions in accordance with established change, configuration, release, and risk-management processes.
• Apply IT service management practices across incident, problem, change, configuration, release, service request, knowledge, asset, and continual-improvement activities, leveraging ServiceNow or comparable ITSM platforms.
• Drive proactive service reliability through console monitoring, alert optimization, automated monitoring, scripting, preventive maintenance, automated remediation, and other capabilities designed to reduce outages and manual workload.
• Coordinate with cybersecurity, identity and access management, network, cloud, application, service desk, vendor, and Government stakeholders to resolve cross-functional issues and support vulnerability remediation, compliance, audit, security logging, and configuration-management activities.
• Develop and maintain operational procedures, escalation paths, SOPs, technical documentation, and knowledge articles, and provide leadership with clear reporting on service performance, major incidents, problems, risks, corrective actions, and recommended mitigations.

Qualifications

• Active Secret security clearance required.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree from an accredited institution in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, or a related technical field. Directly relevant enterprise IT operations and technical-leadership experience may be considered in lieu of a degree.
• Minimum of 5 years of enterprise IT operations experience, including at least 3 years supervising, leading or coordinating technical personnel responsible for infrastructure, network, cloud, application, or service-management operations.

Preferred Certifications:

• ITIL 4 Foundation or higher.
• Project Management Professional.
• Microsoft Azure Administrator Associate.
• AWS Certified Cloud Practitioner or Solutions Architect Associate.
• Or a relevant network, systems, cybersecurity, or service-management certification.

This position offers a hybrid work schedule, providing flexibility to work both remotely and onsite based on business and team requirements.

Job ID

2026-26019

Work Type

Hybrid

Pay Range

$165,000 - $170,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.