Hybrid IT & Product Analyst — ServiceNow & Govt

Akima; Alexandria (VA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid Time Off

Job summary

Suvi, an Akima company, is seeking a qualified Business Analyst with a active security clearance to translate government requirements into clear product backlogs for ServiceNow ITSM/ITOM environments. You will work with federal stakeholders to refine needs, write epics and user stories, and ensure traceability through design, testing, and deployment.

The role is hybrid, with responsibilities spanning requirements workshops, acceptance testing, and release readiness.

Qualifications

• 6+ years of business analysis, product analysis, or requirements engineering.
• 5+ years supporting enterprise ITSM/ITOM or ServiceNow BA role.
• Strong experience developing epics, features, user stories, and acceptance criteria in Agile.
• Ability to translate business needs into functional requirements and technical specifications.
• Strong facilitation, documentation, and communication skills with diverse stakeholders.
• Experience supporting testing, validation, acceptance, and release activities.

Responsibilities

• Translate Government operational requirements into actionable product requirements and backlog items.
• Conduct requirements workshops, stakeholder interviews, and discovery sessions to refine business needs.
• Document current-state and future-state processes, workflows, and business rules.
• Develop and manage requirements, epics, features, user stories, tasks, and acceptance criteria in alignment with Agile and ServiceNow practices.
• Support backlog refinement and prioritization activities with Government product owners and capability owners.
• Maintain end-to-end requirements traceability through design, development, testing, acceptance, and deployment.
• Coordinate with developers, testers, architects, and Government stakeholders to ensure solution alignment and feasibility.
• Support sprint demonstrations, user acceptance testing, and release readiness activities.
• Validate developed and deployed functionality against approved business requirements.
• Document functional requirements and provide clear specifications for technical teams.
• Support legacy-system retirement analysis, including impact assessments and transition planning.
• Ensure solutions satisfy approved business requirements, deliver expected value, and align with platform governance.

Skills

Active Secret clearance

IAT Level II

Agile requirements

Stakeholder facilitation

Requirements tracing

Education

Bachelor’s degree

Tools

ServiceNow

ITSM

ITOM

CMDB

Job description

Suvi, an Akima company, is seeking a qualified Business Analyst with a active security clearance to translate government requirements into clear product backlogs for ServiceNow ITSM/ITOM environments. You will work with federal stakeholders to refine needs, write epics and user stories, and ensure traceability through design, testing, and deployment.

The role is hybrid, with responsibilities spanning requirements workshops, acceptance testing, and release readiness.