ServiceNow Agile Scrum Master & IT Project Lead

Akima; Alexandria (VA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical dental vision benefits

401(k)

PTO

Job summary

Suvi, an Akima company, is seeking a Scrum Master / IT Project Manager to guide Agile/Scrum for ServiceNow initiatives in government IT programs. You will facilitate ceremonies, remove blockers, and coordinate with product owners, architects, developers, cybersecurity, and stakeholders to ensure timely delivery.

The role requires an Active Secret clearance, IAT Level II, a Scrum Master certification, a bachelor’s degree, and 4+ years of Agile leadership in enterprise IT; ServiceNow experience is

Qualifications

• Active Secret clearance.
• IAT Level II certification (Security+ CE or equivalent).
• Bachelor’s degree.
• Scrum Master certification.
• 4+ years of experience leading Agile/Scrum, software delivery, or IT project coordination.
• 2+ years of Scrum Master or delivery‑lead experience on software, platform, or enterprise IT programs.
• Strong understanding of Agile/Scrum principles, delivery cycles, sprint execution, and backlog management.
• Proven ability to facilitate discussions.

Responsibilities

• Lead Agile/Scrum execution for ServiceNow platform and solution-development efforts.
• Facilitate all Scrum ceremonies including backlog refinement, sprint planning, daily Scrum, sprint reviews/demos, and retrospectives.
• Coordinate sprint goals, commitments, priorities, and team capacity.
• Identify, track, and remove impediments impacting delivery across functional and technical teams.
• Manage and communicate dependencies across development, QA, architecture, product owners, and Government stakeholders.
• Monitor velocity, delivery cadence, sprint performance, and key Agile metrics.
• Facilitate alignment and collaboration among product owners, architects, developers, testers, cybersecurity teams, and Government representatives.
• Support release planning, readiness activities, and alignment with ServiceNow deployment cycles.
• Maintain transparency into team progress, risks, and delivery expectations.
• Drive Agile continuous improvement across teams, ceremonies, workflows, and communication practices.
• Ensure Agile practices are followed and adapted to meet Government requirements and enterprise constraints.
• Work closely with Contract Program Manager and other stakeholders to translate priorities into executable plans.

Skills

Agile leadership

Facilitation

Stakeholder coordination

Delivery planning

Education

Bachelor’s degree

Tools

ServiceNow

ITSM/ITOM

Job description

Suvi, an Akima company, is seeking a Scrum Master / IT Project Manager to guide Agile/Scrum for ServiceNow initiatives in government IT programs. You will facilitate ceremonies, remove blockers, and coordinate with product owners, architects, developers, cybersecurity, and stakeholders to ensure timely delivery.

The role requires an Active Secret clearance, IAT Level II, a Scrum Master certification, a bachelor’s degree, and 4+ years of Agile leadership in enterprise IT; ServiceNow experience is