Hybrid ServiceNow Product Analyst – ITSM/ITOM

NANA Regional Corporation; Alexandria (VA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

Suvi, an Akima company, seeks a BA/Product Analyst – Solution Delivery to drive end-to-end ServiceNow solution delivery for federal IT programs. You will translate operational requirements into well-defined product requirements and maintain traceability through design, development, testing, and deployment.

This role supports hybrid work arrangements and collaborates with Government stakeholders, developers, and capability owners to ensure solutions meet approved needs and mission outcomes.

Qualifications

• Minimum 6+ years of experience in business analysis, product analysis, or requirements engineering.
• Active Secret clearance required.
• Bachelor’s degree required.

Responsibilities

• Translate Government operational requirements into actionable product requirements and backlog items.
• Develop and manage requirements, epics, features, user stories, tasks, and acceptance criteria in Agile and ServiceNow practices.
• Document functional requirements and provide clear specifications for technical teams.
• Support sprint demonstrations, user acceptance testing, and release readiness activities.

Skills

Business analysis

Agile methodologies

Requirements elicitation

Stakeholder facilitation

Communication skills

Education

Bachelor's degree

Tools

ServiceNow

ITSM/ITOM

CMDB/CSDM

Job description

Suvi, an Akima company, seeks a BA/Product Analyst – Solution Delivery to drive end-to-end ServiceNow solution delivery for federal IT programs. You will translate operational requirements into well-defined product requirements and maintain traceability through design, development, testing, and deployment.

This role supports hybrid work arrangements and collaborates with Government stakeholders, developers, and capability owners to ensure solutions meet approved needs and mission outcomes.