Senior IT Operations Lead – Corporate Tech

Yuma Holdings LLC; Stamford (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

Yuma Holdings LLC is seeking an IT Operations Lead for Corporate Technology in Stamford, CT. You will own the day-to-day IT operations, end-user technology, and MSP oversight, partnering with Security and Engineering to ensure secure, scalable services.

You will drive service delivery improvements, manage onboarding/offboarding, software licensing, and procurement while maintaining strong vendor relationships.

Qualifications

• Bachelor’s degree in IT, Information Systems, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in IT operations, corporate IT, infrastructure, or service delivery roles.
• Experience with enterprise platforms such as Microsoft 365, Google Workspace, Entra ID, Okta, Jamf, Kandji, Intune or similar.
• Exposure to cloud platforms such as GCP, AWS, or Azure.
• Experience managing MSPs and third-party technology vendors.
• Strong understanding of IAM, endpoint management, and SaaS administration.
• Experience supporting cloud-first environments and modern productivity platforms.
• Familiarity with ITSM practices including incident, request, change, and asset management.
• Understanding of IT security best practices, especially least-privilege access.
• Strong organizational, project management, and vendor management skills.
• Excellent communication and cross-team collaboration abilities.
• Ability to balance strategic improvements with hands-on operations.

Responsibilities

• Own the delivery, reliability, and continuous improvement of corporate IT services and end-user technology.
• Serve as the primary relationship manager for Yuma’s MSP, including performance management and SLA oversight.
• Own operational oversight of service requests, incidents, escalations, and user support processes.
• Manage employee onboarding, offboarding, device lifecycle management, and access provisioning processes.
• Manage software licensing, vendor renewals, and technology procurement processes.
• Administer and support business systems including identity platforms, productivity suites, collaboration tools, and SaaS applications.
• Lead implementation of corporate technology systems, upgrades, and operational improvement initiatives.
• Establish, document, and improve incident, request, asset, and change management processes.
• Maintain inventories of endpoints, software assets, licenses, and technology vendors.
• Partner with Security to implement controls across endpoints, apps, and identity platforms.
• Support compliance and audit activities for SOC 2 and ISO 27001.
• Develop operational reporting, service metrics, and dashboards to measure performance.
• Support business continuity, disaster recovery, and resilience initiatives.
• Provide hands-on troubleshooting and escalation support for critical issues.

Skills

IT operations

Vendor management

IAM

SaaS administration

MSP management

End-user support

Project management

Security best practices

Communication

Education

Bachelor’s degree in IT/CS

Tools

Microsoft 365

Google Workspace

Entra ID / Okta

Jamf

Kandji

Intune

Azure/AWS/GCP

Job description

Yuma Holdings LLC is seeking an IT Operations Lead for Corporate Technology in Stamford, CT. You will own the day-to-day IT operations, end-user technology, and MSP oversight, partnering with Security and Engineering to ensure secure, scalable services.

You will drive service delivery improvements, manage onboarding/offboarding, software licensing, and procurement while maintaining strong vendor relationships.