IT Operations & Systems Support Lead

Safety Marking Inc.; Bridgeport, Northern (CT, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company paid benefits package (health,

Dental, vision

401k plan with match

Annual salary range shown

Job summary

Safety Marking Inc. in Bridgeport, CT is seeking an IT Manager to provide technology support across office, shops, and road crews. You will oversee hardware, software, access, business systems, and reporting tools while driving security and efficiency.

The role acts as a key link between employees, stakeholders, developers, and vendors. You will lead IT projects, improve data accuracy, and document workflows.

Qualifications

• Experience providing IT support and systems administration is required.
• Experience in software development and project coordination is required.
• Strong written and verbal communication, documentation, and organizational skills.

Responsibilities

• Provide technology support across office, shops, and road crews.
• Support hardware, software, access, business systems, and reporting tools.
• Coordinate IT projects, system enhancements, and vendor-supported improvements.
• Develop, test, and maintain software to improve efficiency and data accuracy.
• Maintain IT documentation, deployment plans, and task tracking.

Skills

IT support

Systems administration

Project coordination

Software development

Microsoft 365

Vendor coordination

Technical communication

Documentation

Job description

• Competitive salary and performance-based bonus structure
• Company paid for benefits package (health, dental, vision)
• 401k plan with match
• Annual Salary range from $65K to $75K
  

What You’ll Do

The IT Manager provides technology support across office, shops, and road crew operations to help employees work efficiently and securely. This role supports company hardware, software, access, business systems, reporting tools, and technology projects. The position serves as a key connection between employees, internal stakeholders, developers, outside vendors, and managed service providers. This role contributes to operational efficiency by improving system reliability, data accuracy, user adoption, documentation, and technology-driven workflows.

Key Responsibilities

• Manage day-to-day IT support requests in collaboration with SMC’s MSP for office staff and field employees.
• Support business-critical systems.
• Coordinate IT projects involving system enhancements, software integrations, infrastructure changes, and vendor-supported improvements.
• Develop, test, and maintain software that improves operational efficiency, data accuracy, and department visibility.
• Maintain IT documentation, task tracking, support notes, and deployment plans.

What You’ll Bring

Prior experience providing IT support, systems administration support, business application support, or technology project coordination is required.

Experience supporting users in an office, field operations, shop, or similar operational environment is helpful. Experience in software development and project management required.

Strong troubleshooting, analytical, communication, documentation, and organizational skills are required. Must be capable of supporting hardware, software, user access, business systems, reporting tools, automation workflows, and technology-related process improvements. Requires proficiency with Microsoft 365. Must be able to translate operational needs into technical requirements, coordinate with vendors and developers, manage multiple open issues, and communicate technical information clearly to non-technical users.

Must have the ability to read, write, and debug safe code.

Preferred Qualifications

Relevant Microsoft, help desk, cybersecurity, networking, or systems administration certifications are preferred.

Schedule

• Full-time Monday – Friday 8:00 AM – 6 PM
  • May be flexible within core office hours (8 hrs./day, 40 hrs./week)

This role primarily operates in an office-based technology support environment with regular interaction across departments, road crews, shop personnel, vendors, developers, and managed service providers.

Physical Requirements

This position requires prolonged sitting, extended computer and screen use, and regular use of phones and office technology. The role may require occasional standing, walking, bending, reaching, lifting, carrying, or moving office technology equipment and supplies up to 20 pounds.

S HENIQUA Y VETTE S ANDERS - H ARP

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, creed/religion, sex/gender, sexual orientation, gender identity, genetic information, national origin, citizenship status, age, marital status, veteran status, non-job related disability, or any other protected group status.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Equal Opportunity Employer including minorities, females, veterans, and individuals with disabilities.

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