Strategic Admin Tech & Operations Lead

Eastern Land Management, Inc.; Stamford (CT); On-site; USD 93,000 - 110,000; Full time

Benefits offered by this job

401k with match

Paid Time Off

Health, Dental, Vision Insurance

Annual performance incentives

Job summary

Eastern Land Management, based in Stamford, CT, seeks a Manager of Administrative Technology & Operations to own two end-to-end processes: Job Won to Ready-to-Execute and Work Performed to Billed. You will lead a team across branches, establish standard operating procedures, and drive technology strategy with Aspire, LMN, or equivalent platforms.

In this role you will own the tech roadmap, ensure data discipline, and manage vendor relationships.

Qualifications

• Five or more years of experience in operations administration, service operations, contract administration, or business operations with leadership experience.
• Direct experience in commercial landscaping, snow and ice management, construction, or similar field services.
• Hands-on experience with a field service management platform with Aspire preferred; other platforms considered.

Responsibilities

• Lead a team of four to five responsible for contract administration, systems administration, work ticket management, and billing readiness.
• Manage ~400 client contracts annually across branches, renewals, job changes, and subcontractor readiness.
• Oversee billing readiness, month-end reconciliation, and revenue capture.
• Establish a single intake path for branch requests with published turnaround commitments.
• Own technology roadmap, vendor relationships, and adoption of new tools and AI where appropriate.

Skills

Leadership

Contract administration

Billing

Process improvement

Excel

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Aspire

LMN

BOSS

Job Costing ERP

Job description

Eastern Land Management, based in Stamford, CT, seeks a Manager of Administrative Technology & Operations to own two end-to-end processes: Job Won to Ready-to-Execute and Work Performed to Billed. You will lead a team across branches, establish standard operating procedures, and drive technology strategy with Aspire, LMN, or equivalent platforms.

In this role you will own the tech roadmap, ensure data discipline, and manage vendor relationships.