Senior IT Infrastructure Engineer - MSP Expert

K2 Staffing, LLC; Round Rock (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

K2 Staffing, LLC is seeking a Level 3 IT Support Engineer for Round Rock, TX. The role demands senior-level escalation capabilities, proficiency with Windows Server, Active Directory, networking, firewalls, Microsoft 365, and cloud technologies.

MSP experience is highly preferred, with strong communication and leadership to support multiple client environments. You will work on complex infrastructure projects, mentor junior engineers, and collaborate with business clients to ensure reliable

Qualifications

• Minimum 5 years of hands-on IT infrastructure and advanced technical support.
• Client-facing technical experience and ability to manage escalations.
• Experience mentoring junior engineers and collaborating with multiple teams.

Responsibilities

• Serve as a senior-level escalation resource for complex infrastructure and systems.
• Troubleshoot advanced hardware, software, network, and performance issues.
• Provide guidance to junior engineers and support onboarding of new users.

Skills

Senior-level support

Client-facing communication

Leadership

Mentoring

Tools

Kaseya

ConnectWise

Autotask

Job description

K2 Staffing, LLC is seeking a Level 3 IT Support Engineer for Round Rock, TX. The role demands senior-level escalation capabilities, proficiency with Windows Server, Active Directory, networking, firewalls, Microsoft 365, and cloud technologies.

MSP experience is highly preferred, with strong communication and leadership to support multiple client environments. You will work on complex infrastructure projects, mentor junior engineers, and collaborate with business clients to ensure reliable