Senior IT Helpdesk Technician - Korean Bilingual (AD/Windows)

SBT Global, Inc.

Plano (TX)

On-site

USD 65,000 - 90,000

Full time

47 hours ago

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Job summary

SBT Global, Inc. is seeking a skilled Tier 2 IT Helpdesk Technician to maintain user productivity across Windows environments. The role emphasizes AD and Windows troubleshooting, with exposure to enterprise tools and strong user-facing support.

You will handle escalated tickets, onboarding/offboarding, VIP executive support, and documentation in Zendesk, while collaborating with Tier 3 and infrastructure teams to implement reliable, secure IT services.

Qualifications

Bachelor's degree in IT/CS or related field.
At least 5 years of hands-on IT support in an enterprise environment.
Strong AD, GPOs, DNS/DHCP, and OU management skills.
Experience with Windows 10/11 and Office 2021/2023.
Familiarity with SCCM and Remote Desktop.
Certifications such as CompTIA A+/Network+ or MCP/MCSA preferred.

Responsibilities

Provide Tier 2 technical support for laptops, desktops, mobiles, and peripherals in Windows environments.
Troubleshoot and resolve Microsoft Active Directory issues (ADUC, GPOs, DNS, DHCP, OU).
Support Office apps and enterprise collaboration tools.
Manage escalated Tier 1 issues with Tier 3 and infra teams.
Assist onboarding/offboarding through AD and other systems.
Provide on-site and after-hours VIP support for executives.
Document incidents and resolutions in Zendesk.
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term improvements.
Follow IT security policies and procedures.