Service Desk Analyst

TalentPartners; Coral Gables (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

TalentPartners is seeking a hands-on Service Desk Analyst to deliver Tier 1 and Tier 2 IT support in a fast-paced corporate environment in Florida. You will resolve hardware, software, and connectivity issues and work with senior executives to ensure service excellence.

The role emphasizes Microsoft administration, including Azure, Entra ID, Microsoft 365, and Intune, plus Windows 11 desktop support, end-user devices, and security policy enforcement.

Qualifications

• Experience in Service Desk, Desktop Support, or IT Support within a corporate environment.
• Hands-on administrative experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune.
• Strong Windows 11 troubleshooting and endpoint management experience.
• Familiarity with Active Directory, SCCM, VPNs, networking, and Windows Server.
• Excellent communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume support environment.
• Bachelor's degree in IT or a related field, or equivalent professional experience.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, and end-user issues.
• Administer and troubleshoot Microsoft 365, Azure, Entra ID, and Intune.
• Support Windows 11 desktops, laptops, mobile devices, and enterprise applications.
• Manage user accounts, permissions, device enrollment, and endpoint compliance policies.
• Troubleshoot Teams, SharePoint, OneDrive, Outlook, and Exchange Online.
• Perform workstation imaging, configuration, deployment, and hardware troubleshooting.
• Provide professional technical support to employees and senior executives.
• Document incidents, resolve tickets, and elevate complex issues as needed.

Skills

Windows 11 troubleshooting

Endpoint management

Customer service

Problem solving

Communication

Multi-priority handling

Education

Bachelor's degree in IT or related field

Tools

Microsoft Azure

Entra ID

Microsoft 365

Intune

Active Directory

SCCM

VPNs

Windows Server

Job description

We are seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. The ideal candidate has strong Microsoft administration experience, excellent troubleshooting skills, and a customer-focused approach to IT support.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, and end-user issues.
• Administer and troubleshoot Microsoft 365, Azure, Entra ID, and Intune.
• Support Windows 11 desktops, laptops, mobile devices, and enterprise applications.
• Manage user accounts, permissions, device enrollment, and endpoint compliance policies.
• Troubleshoot Teams, SharePoint, OneDrive, Outlook, and Exchange Online.
• Perform workstation imaging, configuration, deployment, and hardware troubleshooting.
• Provide professional technical support to employees and senior executives.
• Document incidents, resolve tickets, and elevate complex issues as needed.

Qualifications

• Experience in Service Desk, Desktop Support, or IT Support within a corporate environment.
• Hands-on administrative experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune.
• Strong Windows 11 troubleshooting and endpoint management experience.
• Familiarity with Active Directory, SCCM, VPNs, networking, and Windows Server.
• Excellent communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume support environment.
• Bachelor's degree in IT or a related field, or equivalent professional experience.