Senior IT Service Desk Specialist – Azure & AD Expert

Helix Electric; Las Vegas (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Helix Electric, located in Las Vegas, NV, is seeking a Senior Service Desk Specialist to lead day-to-day IT support operations for hardware and software, including AD/Office 365 and ticket handling in a dynamic environment.

You will install and configure workstations and mobile devices, manage user accounts, maintain assets, and document systems. Strong Windows and Office 365 skills are required, with a focus on security and timely support.

Qualifications

• 3+ years of experience in General Systems Administration.
• 3+ years’ experience supporting Microsoft Azure/Office 365, AD Federated environment.
• Advanced knowledge of Microsoft Windows 7/8.x/10.
• Advanced knowledge of Microsoft Office Suite 2010 & 2016/Office 365 including OneDrive and Teams.
• Solid understanding of LAN/WAN technologies, Active Directory, TCP/IP, DHCP, DNS, GPO.
• General knowledge of Anti-Virus/Anti-Malware Technologies (ESET, Microsoft ATP).
• General knowledge of Manage Engine products (Service Desk Pro, Desktop Central).
• General knowledge of Mobile Device Management systems for corporate BYOD.
• Ability to support mobile devices (iPad, iPhone, Android).
• Ability to work independently, set priorities, meet goals and deadlines.

Responsibilities

• Identify, research, and resolve technical problems.
• Provide technical support for hardware and software issues.
• Respond to calls, messages, emails for Helpdesk support.
• Install and configure workstations, laptops, and mobile devices.
• Create and maintain user accounts in Active Directory/Office 365.
• Maintain hardware/software updates and security patches monthly.
• Track and maintain an asset database for IT equipment and software.
• Create and maintain documentation of systems, assets, and software.
• Provide end-user support for IT-managed applications and hardware.
• Mentor IT Support Helpdesk Interns as needed.
• Perform other duties or special projects as requested.

Skills

General System Administration

Azure/Office 365 AD Federated

Windows 7/8/10

Office 2010/2016/Office 365

LAN/WAN basics

Anti-Virus/Anti-Malware

Manage Engine Suite

Mobile Device Management

Mobile devices support (iPad/iPhone/安卓

Independent work & deadline focus

Tools

Active Directory

Office 365

Azure

OneDrive

Teams

ESET

Microsoft Defender ATP

ManageEngine ServiceDesk

Desktop Central

Job description

Helix Electric, located in Las Vegas, NV, is seeking a Senior Service Desk Specialist to lead day-to-day IT support operations for hardware and software, including AD/Office 365 and ticket handling in a dynamic environment.

You will install and configure workstations and mobile devices, manage user accounts, maintain assets, and document systems. Strong Windows and Office 365 skills are required, with a focus on security and timely support.