IT Service Desk Specialist II — Secret Clearance

Lawelawe Defense Inc; Quantico (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Retirement savings with matching

Professional growth opportunities

Employee discounts

Job summary

Lawelawe Defense Inc is seeking an IT Service Desk Specialist Level II to provide frontline IT support for end users in a DoD environment. You will handle hardware, software, and system issues via phone, email, and chat, triage tickets, and escalate complex problems to Tier III as needed.

The role requires an active Secret clearance, US citizenship, and multiple certifications. A bachelor’s degree is required and growth opportunities are available in a collaborative federal contractor setting.

Qualifications

• Active Secret clearance is required.
• US Citizen status required.
• IAT Level II Certification required.
• CompTIA Security+ Certification required.

Responsibilities

• Provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat.
• Resolves computer software and hardware problems of users.
• Acts as a contact for users having problems with software, hardware, and operating systems.
• Escalates moderate to complex technical issues to Tier III when needed.
• Maintains SOPs and service catalog for software installation, hardware configuration, and troubleshooting.
• Uses ServiceNow to manage ticket counts and respond to users.

Skills

Active Secret clearance

US Citizen

IAT Level II Certification

CompTIA Security+ Certification

Education

Bachelor's degree

IAT Level II Certification

Job description

Lawelawe Defense Inc is seeking an IT Service Desk Specialist Level II to provide frontline IT support for end users in a DoD environment. You will handle hardware, software, and system issues via phone, email, and chat, triage tickets, and escalate complex problems to Tier III as needed.

The role requires an active Secret clearance, US citizenship, and multiple certifications. A bachelor’s degree is required and growth opportunities are available in a collaborative federal contractor setting.