Senior IT Help Desk Technician (TS/SCI Poly)

General Dynamics Information Technology (GDIT); Maryland; On-site; USD 48,000 - 65,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV in Annapolis Junction, MD. The role supports enterprise IT operations, resolves hardware and software issues, and guides users through troubleshooting steps.

You will respond to inquiries via multiple channels, log tickets, and escalate complex problems while mentoring junior staff. This position requires a TS/SCI w/Poly clearance and a Monday–Friday shift.

Qualifications

• 5+ years of related experience
• Education: Associates of Arts/Associates of Science
• Experience with hardware and software installation, troubleshooting and support

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support when necessary.
• Mentor new hires and trainees when needed.

Skills

Remote Access

Remote Support

Information Technology (IT) Support

Computer Hardware

Technical Support

Education

Associate degree

Tools

Help desk ticketing system

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV in Annapolis Junction, MD. The role supports enterprise IT operations, resolves hardware and software issues, and guides users through troubleshooting steps.

You will respond to inquiries via multiple channels, log tickets, and escalate complex problems while mentoring junior staff. This position requires a TS/SCI w/Poly clearance and a Monday–Friday shift.