Help Desk Tech IV: Enterprise IT Support & Career Growth

General Dynamics Information Technology (GDIT)

Maryland

On-site

USD 97,424,000 - 131,809,000

Full time

10 days ago

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Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology you can learn

Job summary

General Dynamics Information Technology (GDIT) is hiring a Help Desk Technician IV to support enterprise IT operations in Annapolis Junction, MD. You will respond to user inquiries via phone, email, chat or ticketing systems and log and track support requests.

You’ll diagnose basic hardware, software, and network issues, provide step-by-step guidance, escalate complex problems, and mentor newer colleagues. This on-site role requires TS/SCI w/ Poly and US citizenship, with IAT-1 certification

Qualifications

3+ years of related experience
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
IAT Level 1 certificate within 6 months of start date
Security clearance TS/SCI w/Poly required
Maintains current knowledge of relevant technology

Responsibilities

Respond to user inquiries via phone, email, chat, or ticketing systems
Log and track support requests using help desk ticketing system
Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
Provide step-by-step guidance to users for troubleshooting common problems
Escalate complex issues to second-level support or specialized teams via ticketing system
Mentor new hires and trainees when necessary