Senior IT Help Desk Technician - Enterprise Support

General Dynamics Information Technology; Maryland; On-site; USD 85,000 - 110,000; Full time

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician IV in Annapolis Junction, MD. You will respond to inquiries, log and track tickets, diagnose basic hardware/software issues, and escalate complex problems as needed. The role requires 5+ years of experience and a TS/SCI w/Poly clearance.

The position includes shift 6am–2pm and requires CompTIA Security+ within 3 months of start date. Associates degree or higher is expected, with duties spanning customer service and

Qualifications

• Installs, modifies, and repairs computer hardware and software using remote access tools.
• 5+ years of related experience.
• CompTIA Security+ certification within 3 months of start date.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Escalate complex issues to second-level support when necessary.

Skills

Remote access tools

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Information Technology is seeking a Help Desk Technician IV in Annapolis Junction, MD. You will respond to inquiries, log and track tickets, diagnose basic hardware/software issues, and escalate complex problems as needed. The role requires 5+ years of experience and a TS/SCI w/Poly clearance.

The position includes shift 6am–2pm and requires CompTIA Security+ within 3 months of start date. Associates degree or higher is expected, with duties spanning customer service and