Impactful IT Help Desk Specialist — Onsite

General Dynamics Information Technology (GDIT); Annapolis (MD); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Professional growth opportunities (教育/

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV for on-site work at Annapolis Junction, MD. You will respond to user inquiries, diagnose basic hardware/software issues, and escalate complex problems to higher-level support.

The role requires 3+ years of related experience, US citizenship, and TS/SCI with Poly clearance, with IAT Level 1 to be obtained within 6 months. Join a team delivering enterprise IT services and contributing to knowledge bases while

Qualifications

• 3+ years of related experience
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• IAT Level 1 certificate within 6 months of start date
• US Citizenship Required

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Skills

Communication

Computer Hardware

IT Support

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV for on-site work at Annapolis Junction, MD. You will respond to user inquiries, diagnose basic hardware/software issues, and escalate complex problems to higher-level support.

The role requires 3+ years of related experience, US citizenship, and TS/SCI with Poly clearance, with IAT Level 1 to be obtained within 6 months. Join a team delivering enterprise IT services and contributing to knowledge bases while