Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Arlington (VA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A government services provider in Arlington, Virginia is seeking a Senior Help Desk Technician to deliver Level 1 & 2 IT support services. The role includes troubleshooting, user training, and maintaining IT inventories. Candidates should have experience with online meeting software and relevant certifications. The position offers benefits such as health coverage, 401k, and paid time off, aiming to support a collaborative work environment while contributing to government innovation.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is advantageous.
• Change Management experience is beneficial.
• Active DOD clearance of Level 6 Public Trust or above.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to various users.
• Support, troubleshoot, and train users on desktop applications.
• Conduct IT inventories and maintain documentation.
• Provide desk-side training for new employees.
• Submit weekly status reports and support conference setups.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Answer user support questions

Maintain Account Management forms

Produce proactive reports

Conduct and maintain accountable IT inventories

Provide desk-side training

Set up and support conference rooms

Utilize online meeting applications

Job description

A government services provider in Arlington, Virginia is seeking a Senior Help Desk Technician to deliver Level 1 & 2 IT support services. The role includes troubleshooting, user training, and maintaining IT inventories. Candidates should have experience with online meeting software and relevant certifications. The position offers benefits such as health coverage, 401k, and paid time off, aiming to support a collaborative work environment while contributing to government innovation.