Senior IT Help Desk Technician — Healthcare IT Impact

Epiphany Business Services, Llc; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Great benefits

Free skin care

Generous PTO

Growth opportunities

Purpose-driven culture

Job summary

Epiphany Dermatology in Austin, TX is seeking a Senior IT Help Desk Technician to provide responsive, customer-focused technical support across the organization. This is a hands-on Tier 2 role, balancing on-site and remote support for a growing nationwide network of clinics.

The ideal candidate has 3–5+ years of progressive help desk experience, strong Windows troubleshooting, and a service-oriented mindset.

Qualifications

• 3–5+ years of progressive help desk, desktop support or IT operations experience.
• Strong Windows and end-user hardware/software troubleshooting skills.
• Experience with Google Workspace, RingCentral, identity provisioning or endpoint management preferred.
• Demonstrated ability to mentor colleagues and prioritize complex issues.
• Ability to work onsite at Austin headquarters and occasionally travel; lift up to 30 lbs.
• Healthcare IT experience preferred.

Responsibilities

• Take ownership of escalated Windows, device, application, connectivity, printing and user-access issues through resolution.
• Coach and support junior technicians, onboard new teammates and build troubleshooting guides and SOPs.
• Handle onboarding/offboarding, account and access administration, equipment deployment and asset lifecycle tasks.
• Support Google Workspace, RingCentral and other workplace tools within established procedures and access controls.
• Provide onsite support at Austin headquarters and remote support to clinics nationwide.
• Identify and build self-service resources and process improvements; pursue automation where possible.
• Partner with IT Specialists and vendors on advanced issues and know when to escalate changes to system security.

Skills

Windows troubleshooting

End-user support

IT operations

Mentoring teammates

On-site support

Education

Associate degree in IT

Tools

Google Workspace

RingCentral

Endpoint management

Identity provisioning

Job description

Epiphany Dermatology in Austin, TX is seeking a Senior IT Help Desk Technician to provide responsive, customer-focused technical support across the organization. This is a hands-on Tier 2 role, balancing on-site and remote support for a growing nationwide network of clinics.

The ideal candidate has 3–5+ years of progressive help desk experience, strong Windows troubleshooting, and a service-oriented mindset.